Vol. 12 No. 3 (2022)

Articles

• Implementation of Quality Management towards the Internal Service Quality and Trust in Management and its Impact on Job Satisfaction: The Role of Moderation of the National Health Insurance System

  Ridwan Tonny Hasiholan Pane, Djoko Setyadi, Titik Rosnani

  1-9

  • FULL TEXT

• Strategic Leadership Qualities to Enhance the Payment Culture for Municipal Services within an African Context

  Prince Enwereji, M. Potgieter

  10-17

  • FULL TEXT

• Service Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-examination of SERVQUAL Model

  Chacha Magasi, Robert Galan Mashenene, Dorice Munuo Ndengenesa

  18-25

  • FULL TEXT

• An Investigation into Online Shopping Cart Abandonment in South Africa

  Lesley G. Benson, Tinashe TR Ndoro

  26-30

  • FULL TEXT

• Relationship between Government Financial Grants, Internal Revenue and Maternal Mortality Rate in South Africa

  Seshoka L. Muila, Collins C. Ngwakwe

  31-36

  • FULL TEXT